Request a visit

Not every visitor knows someone who will invite them. A supplier, a job applicant or a member of the public can ask to visit from your request page: they confirm their phone number or email with a code, say why they're coming and who they'd like to see, and choose a time. Nothing is sent until the host says yes, and then the visitor gets their pass like any invited guest.

The request page is included on Starter, Growth, Pro and Enterprise. It's off until you turn it on for a site. Each request counts towards your plan's visitors a month, like an invitation.

Turn it on for a siteCopy Anchor Link

When no site takes requests, the page tells visitors you're not taking requests online and to contact you directly.

What the visitor doesCopy Anchor Link

The page uses your name, your logo from Starter and your brand colour from Growth, and works on any phone with a browser, in light and dark mode. No app or account is needed.

They select Ask to visit, and the page tells them their request has gone to the host and that the answer will come to the phone or email they confirmed.

If their connection drops or they close the page part-way, their phone keeps what they'd typed for 24 hours and offers it back (see Unsaved work and drafts).

About the codesCopy Anchor Link

• Codes come from Agoo itself, in a short SMS or a plain email that names your organisation. They don't use your SMS allowance.
• Agoo keeps only scrambled forms of the code and of the phone number or email it went to, and deletes them within a day.
• A few wrong tries, or a code that's run out, and the visitor asks for a new one. Agoo limits how many codes go to one phone or email, and how many your page sends in a day, so the page can't be used to send messages at will. A visitor who reaches a limit is asked to wait, or to use their other contact.
• The phone or email they confirm must be the one on their request.

What happens nextCopy Anchor Link

A request is a visit that's Awaiting approval, always, whatever your site's approval rules say:

1. The watchlist is checked, as for any visit. A match holds the request for your security team, and the host isn't asked until security decides. The visitor sees the same "waiting" message either way.
2. The host is asked on the channels they chose in Account → Notifications, and can approve or decline from the link in their message, without signing in, or in the Console. See Host approvals.
3. If the host approves, the visit becomes Expected and the visitor gets their pass on the phone or email they confirmed. From the pass they answer anything still missing and sign your other documents, as an invited guest does.
4. If the host declines, the visitor is told politely, on the same phone or email.

Requests show in Console → Visitors with the other visits, and the visit's timeline shows it came from a request and how the visitor confirmed it.

A visitor who asks to visit is treated as unverified until reception knows them, as with self check-in: typing someone else's phone number never shows, or fills in, that person's details. Agoo matches them with their earlier visits afterwards.

If your plan's visitors for the month have run out, the page tells the visitor you can't take more requests this month and to contact you directly.

Request postersCopy Anchor Link

A Request a visit QR code opens your request page when it's scanned. Make one in Console → QR codes → New QR code → Request a visit, for one site (the page opens with that site chosen) or for your whole organisation. Add a line for visitors if you like, such as "Scan to ask for a meeting with our procurement team".

Request codes are always tracked, so you can see how often they're scanned. While the site, or your organisation, isn't taking requests, scanning one opens a page that says so politely, with your line, and asks the visitor to contact you directly. Turning requests back on brings the poster back to life: nothing to reprint.

Plans and limitsCopy Anchor Link