Feedback to Agoo
Tell Agoo's team what works, what doesn't and what you'd like next, see our replies, and choose whether we may contact or quote you.
Agoo is in early access. This page describes the feature as it ships to early-access organisations; screens are illustrative.
Agoo's team in Accra reads everything you send. It comes to us, never to your organisation: your Owner and Admins can't see it, not even in your organisation's data export.
Send feedback
Open the form
In the Console, open the menu under your name and choose Give feedback. It opens over the page you're on, so we know where you were. You can also go to Feedback to Agoo from the same menu, or follow Tell us at the foot of a service email from Agoo (billing, reports, exports, announcements).
Say how it's going
Choose one of five faces, from Not well at all to Very well. Choose which part of Agoo it's about if you like, and tell us more in your own words. A face or a few words is enough.
Choose what we may do
Both boxes start unticked.
- You can contact me about this. We may email you at your sign-in address with a question or an answer.
- You can quote me on agoo.ardent.africa. We'd send you the exact words, with your name and role, to approve first. We use a quote only once you approve it.
Please don't put visitors' or colleagues' personal details in your comments.
Our occasional questions
Now and then Agoo asks one quick question at the top of Home. It's never a pop-up, and you can close it without answering.
| Question | Who is asked | How often |
|---|---|---|
| How likely are you to recommend Agoo to another organisation? (0 to 10) | Owners and Admins | At most once every 90 days, and never in your first 30 days |
| How easy was it to set up your organisation? (1 to 7) | Whoever finished setup | Once, in the two weeks after setup |
Closing a question counts as being asked: it won't come back until it's due again.
See what you've sent
Feedback to Agoo lists the last 50 things you've sent, with where each stands (Sent, Read by Agoo, Agoo plans to act on it or Agoo acted on it) and any reply from our team. Replies also come by email if you said we may contact you.
If we ask to quote you
You'll get an email, and Feedback to Agoo shows the exact quote and the name and role we'd show with it. Choose Approve these words or Decline. If you'd like different wording, decline and reply to the email. Once approved, you can Withdraw approval at any time, and we stop using it.
How long we keep it
Three years, then it's deleted. It's also deleted within 30 days if your organisation leaves Agoo. If only your own account is deleted, what you sent stays without the link to you. The privacy notice has the details.
Agoo's status page
Check whether every part of Agoo is working, follow an incident as it's fixed, see planned maintenance and 90 days of history, and get updates by email.
Pair a kiosk
Install the Agoo Kiosk app, pair it to a site and gate with a code from the Console, choose kiosk or guard mode, and lock the tablet to Agoo.