Plans and limits
The five Agoo plans, their prices in cedis, what each includes, and how trials, VAT and limits work.
Agoo is in early access. This page describes the feature as it ships to early-access organisations; screens are illustrative.
Agoo has five plans. Prices are in Ghana cedis, per organisation, and exclude VAT. Paying annually gives you two months free.
Prices
| Plan | Monthly billing | Annual billing (2 months free) | For |
|---|---|---|---|
| Free | GH₵0 | GH₵0 | A single front desk getting off paper |
| Starter | GH₵299 a month | GH₵2,990 a year | A small office, clinic or church |
| Growth | GH₵799 a month | GH₵7,990 a year | A busy head office, school or hospital |
| Pro | GH₵2,490 a month | GH₵24,900 a year | Multi-branch organisations with strict controls |
| Enterprise | — | From GH₵7,500 a month, billed annually (from GH₵90,000 a year) | Banks, telcos, government and multinationals |
VAT
Ghana VAT on software is 20% in total: 15% VAT, 2.5% NHIL and 2.5% GETFund. It's added to your invoice. For example, Pro on monthly billing:
| Line | Amount |
|---|---|
| Pro plan | GH₵2,490.00 |
| VAT (15%) | GH₵373.50 |
| NHIL (2.5%) | GH₵62.25 |
| GETFund (2.5%) | GH₵62.25 |
| Total | GH₵2,988.00 |
With VAT, Starter is GH₵358.80 a month and Growth GH₵958.80 a month.
The pricing page has a toggle to show prices with VAT included.
Limits
| Limit | Free | Starter | Growth | Pro | Enterprise |
|---|---|---|---|---|---|
| Sites | 1 | 1 | 3 | 10 | Unlimited |
| Kiosks and devices | 1 | 2 | 6 | 25 | Unlimited |
| Hosts and staff users | 5 | 20 | 100 | Unlimited | Unlimited |
| Admin seats | 1 | 3 | 10 | Unlimited | Unlimited, delegated |
| Visitors a month | 50 | 500 | 3,000 | 15,000 | Unlimited (fair use) |
| Bookings a month | 20 | 200 | 2,000 | Unlimited | Unlimited |
| Staff on attendance | 10 | 25 | 100 | 300 | Volume priced |
A site is one location. Gates, lobbies and buildings at the same location count as one site.
Included each month
| Allowance | Free | Starter | Growth | Pro | Enterprise |
|---|---|---|---|---|---|
| SMS | 20 (once) | 300 | 1,000 | 3,000 | 10,000 pooled |
| WhatsApp messages | — | Wallet | 300 | 1,000 | 5,000 |
| 500 | 2,000 | 10,000 | 50,000 | Fair use | |
| Push | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| AI credits | 20 | 100 | 500 | 2,000 | 10,000 |
Key features by plan
| Feature | Free | Starter | Growth | Pro | Enterprise |
|---|---|---|---|---|---|
| Invites and QR passes | — | ✓ | ✓ | ✓ | ✓ |
| Evacuation roll call | — | ✓ | ✓ | ✓ | ✓ |
| Badge printing | — | — | ✓ | ✓ | ✓ |
| Watchlist | — | — | ✓ | ✓ | ✓ |
| AI ID and document scan | — | — | — | ✓ | ✓ |
| NDAs and e-signature | — | — | — | ✓ | ✓ |
| Custom forms | 3 fields | 10 fields, 3 forms | Unlimited, 15 forms | Unlimited + NDAs | Custom workflows |
| Clock-in methods | QR, PIN | + Geofenced mobile | + Face on kiosk | + Biometric terminals | + HR and payroll sync |
| Shifts and overtime | — | — | ✓ | ✓ | ✓ |
| Payroll export | — | — | — | ✓ | ✓ |
| Custom SMS sender ID | — | GH₵99 once | ✓ | ✓ | ✓ |
| Branding | Agoo-branded | Your logo | Logo, colours, badges | White-label kiosk, app on request | White-label kiosk, app on request |
| Calendars (Google, Outlook) | — | ✓ | ✓ | ✓ | ✓ |
| Slack, Teams, CSV and HR import | — | — | ✓ | ✓ | ✓ |
| API and webhooks | — | — | Webhooks | Full API | Higher limits |
| Single sign-on | — | — | Google, Microsoft | SAML, SCIM | Custom IdP |
| Roles | Basic | Basic | Per site | Custom | Approval chains |
| Audit trail kept | 7 days | 90 days | 1 year | 3 years | Up to 7 years |
| Visitor history | 3 months shown | 12 months | 24 months | Up to 5 years | Custom, legal hold |
| Support | Help centre | Email, 48h | Chat, email, WhatsApp, 8h | Priority, 4h | Named manager, 1h P1 |
Enterprise also includes a named success manager, a 99.9% uptime commitment set out in your order form, and a paid 30-day pilot that is credited in full.
Custom forms and visitor types. The six built-in visitor types and their forms never count towards your custom-forms limit, however much you change them. Each visitor type you add counts as one custom form (its visit form): Starter includes 3 and Growth 15; Pro and Enterprise have no limit. Free includes custom fields but no custom forms, so adding visitor types starts on Starter. The fields in the table are the questions on each form, built-in or added (Free 3, Starter 10; section headings don't count), and conditional questions come with Growth. Turning a type off frees its place; you don't need to delete it. See Forms and fields.
This table says which plan includes what. Some features are still being built, and each guide says which phase delivers it: for example, biometric attendance terminals are included on Pro and Enterprise and connect to Agoo when the terminal integration ships in P10. See NFC and terminals.
QR codes
Plain QR codes are unlimited on every plan, with no ads or watermark. Tracked codes, which can change where they go and count their scans, come from an allowance:
| QR codes | Free | Starter | Growth | Pro | Enterprise |
|---|---|---|---|---|---|
| Plain codes | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Tracked codes | 3 | 25 | 200 | 1,000 | Unlimited |
Design, print files, spreadsheets, controls and rules also depend on the plan. Tracked codes never stop working after a move to a lower plan or going over the allowance; only making new ones waits. See QR codes.
On any plan, these add-ons are billed monthly, excluding VAT:
| Add-on | Price |
|---|---|
| QR pack · 25 tracked codes | GH₵49 a month |
| QR pack · 100 tracked codes | GH₵149 a month |
| QR pack · 500 tracked codes | GH₵449 a month |
| Advanced QR (Free and Starter) | GH₵79 a month |
Advanced QR gives Free and Starter Growth's QR design and controls. The Owner adds them in Console → Settings → Billing: you pay for the rest of the current period, then they renew with your plan. See Add-ons, top-ups and extras.
Extras on request
Some extras aren't part of any plan's price. They're provided on request, at a price agreed with your organisation:
- White-label mobile app (Pro and Enterprise): a mobile app published under your own name in the App Store and Google Play, from GH₵25,000 set-up plus GH₵1,500 a month. Planned for P10.
To ask for one, the Owner selects Request in Console → Settings → Billing. We email you a copy, get in touch to agree the price, and invoice it once it's agreed.
The free trial
New organisations can try Growth free for 14 days, with no card. We email the Owner three days before the trial ends and again on the day. When the trial ends, choose a plan in Billing. If you don't, your organisation moves to Free. Nothing is locked or deleted: your data is kept and you can upgrade at any time. Add-ons you buy during the trial are paid by the month from the day you add them: QR packs and Advanced QR carry on into Free and renew, and extra sites, kiosks and staff on attendance last until the end of the month you paid for.
When you reach a limit
Console → Settings → Billing shows your usage against each limit.
- Messages and AI credits. When an allowance runs out, Agoo uses credits from your wallet.
- Sites, kiosks and staff on attendance. On Growth and Pro you can add capacity without changing plan; otherwise move up a plan.
- Visitors and bookings a month. If you regularly need more, move to a plan that fits. Visitors a month counts people, not visits: each visitor counts once in a calendar month, on their first visit, however often they come back. When the month's visitors are used, new visitors can't be invited until the next month or a plan change, but visitors already counted this month can, and nobody who is already on their way is turned back: check-ins are never blocked.
| Add capacity | On Growth | On Pro |
|---|---|---|
| Extra site | GH₵249 a month | GH₵199 a month |
| Extra kiosk | GH₵79 a month | GH₵59 a month |
| Extra staff on attendance | GH₵5 a month | GH₵4 a month |
Sector offers
| Sector | Offer |
|---|---|
| Churches and faith groups | 30% off annual Starter and Growth |
| NGOs and charities | 25% off annual Starter to Pro |
| Schools | Termly billing: GH₵1,490 a term per campus |
| Public hospitals and CHAG facilities | 15% off Growth and Pro |
| Government ministries, departments and agencies | 10% off annual Starter to Pro, through GHANEPS or a purchase order |
| Estates | GH₵499 a month up to 100 units, then GH₵3 a unit |
To get an offer, the Owner applies in Console → Settings → Billing, choosing the sector and, if you like, attaching proof such as a registration certificate (it's stored privately and only Agoo's platform owner sees it). We review it and email the Owner either way. An approved offer applies from your next invoice.
Only one discount applies at a time: one offer per organisation, and a coupon never combines with an offer. When both could apply, the larger discount wins.
Change plan
Owners change plan in Console → Settings → Billing, and see the price with VAT before they pay. Upgrading in the middle of a period, you choose between paying the difference for the days left (your renewal date stays the same) or starting a new period today with the unused days credited; both amounts are shown. See Changing plan.
If you cancel or move to a lower plan, your current plan continues to the end of the period you've paid for. When a cancelled plan ends, your organisation moves to Free and keeps its data. See Cancelling.
Moving to a lower plan never deletes data
Moving to a lower plan never deletes data by itself, whether you move to Free or to a cheaper paid plan, such as from Pro to Starter.
- History follows the new plan. Its visitor history decides what the console, exports and the API's lists show: 3 months on Free, 12 months on Starter, 24 months on Growth. Older records are kept, hidden, and come back when you move to a plan with a longer history.
- Your retention settings stay as they are. If a setting is longer than the new plan allows, it keeps working: it only ever deletes records older than the period you chose. The console shows that older records are hidden by your plan.
- Features above the new plan become read-only. What you made with them is kept.
- A full export still has everything. Exports from lists and reports follow the new plan's history, but a full organisation export, which Owners and Admins can request on any plan, includes hidden records. See Export your data.
Data is deleted only by your own retention settings, by an Owner's request to delete it, or when the organisation is deleted. See Retention and deletion.