Deny a visit
/visits/{visit_id}/denyDenies a visit that is awaiting_approval and fires visit.denied. Reception is told straight away. A
visitor who hasn't arrived yet (a pre-registration) is told the visit can't go ahead. The optional reason is
stored on the visit for reception and the audit trail; Agoo doesn't send it to the visitor. Any other status
returns invalid_state.
Scope: visits:write · Plan: Pro and Enterprise in live mode; every plan in test mode.
Send Authorization: Bearer <token> on every request. The token is one of:
| Prefix | What it is | Where it may be used |
|---|---|---|
agoo_sk_live_ | Secret key, live mode | Your servers only |
agoo_sk_test_ | Secret key, test mode | Your servers only |
agoo_pk_live_ | Publishable key, live mode | Browsers and apps: create pre-registrations and bookings, read public booking types (with their intake questions) and their free slots, read the visit types open for pre-registration with their public forms. Never lists people. |
agoo_pk_test_ | Publishable key, test mode | As above, in test mode |
Admins create keys in Console → Developers → API keys and choose each key's scopes. A key is shown once. Never put a secret key in a URL, a browser or a mobile app.
In: header
Scope: visits:write
Path Parameters
The visit's ID.
^visit_[0-7][0-9a-hjkmnp-tv-z]{25}$"visit_01m4k5z4j0fxbte6sn6e8tpgza"Header Parameters
A UUID you generate for this operation. If you retry with the same key within 24 hours, Agoo returns the
original response instead of acting twice. While the first request is still running, a retry returns
conflict. Reusing a key with a different request returns idempotency_key_reused. Responses with
rate_limited, internal_error or unavailable aren't stored, so retry those with the same key.
uuidRequest Body
application/json
TypeScript Definitions
Use the request body type in TypeScript.
Response Body
application/json
application/problem+json
application/problem+json
application/problem+json
application/problem+json
application/problem+json
application/problem+json
application/problem+json
application/problem+json
curl -X POST "https://example.com/visits/visit_01m4k5z4j0fxbte6sn6e8tpgza/deny" \ -H "Idempotency-Key: 3f6b2a1e-8c4d-4f7a-9b2e-5d1c0a7e9f64" \ -H "Content-Type: application/json" \ -d '{ "reason": "Not expecting this visitor today." }'{ "id": "visit_01m4wpxe60fp5s0pgj6jct2rj6", "status": "denied", "type": "other", "source": "walk_in", "site_id": "site_01kjpt3yw0fz0v414608h9x65s", "gate_id": "gate_01kjpt7m20fpf9vcsaexsxgqr3", "host_id": "person_01kjsesxm0e4zbyvkr7bcfxbfg", "visitor": { "id": "visitor_01krdtb870fxj8t6ntdtcxwdk5", "name": "Ama Owusu", "phone": "+233241234567", "email": "ama@coastline.example", "company": "Coastline Consult" }, "purpose": "Drop in to discuss a proposal", "expected_at": null, "expected_until": null, "checked_in_at": null, "checked_out_at": null, "cancelled_at": null, "decision": { "outcome": "denied", "decided_at": "2026-10-14T08:04:10Z", "decided_by": "person_01kjsesxm0e4zbyvkr7bcfxbfg", "reason": "Not expecting this visitor today." }, "booking_id": null, "pass": { "channels": [], "last_sent_at": null }, "custom_fields": {}, "created_at": "2026-10-14T08:02:00Z", "updated_at": "2026-10-14T08:04:10Z"}Approve a visit POST
Approves a visit that is `awaiting_approval`. What happens depends on whether the visitor has arrived: - **On site** (they checked in and the host must approve, or they walked in): the visitor is checked in. Fires `visit.approved` and then `visit.checked_in`. Reception sees the decision straight away. - **Not arrived yet** (a pre-registration waiting for the host): the visit is approved ahead of time. It goes back to `expected` with the decision, nobody is checked in, and Agoo sends the visitor their QR pass with the news. Fires `visit.approved`, then `pass.sent` once the pass is sent. When they arrive, checking in doesn't ask the host again. A visit held by a watchlist match returns `invalid_state` until your security team resolves the match. With an OAuth token, `decision.decided_by` is the signed-in person; with an API key it is `null` and the key is recorded in the audit trail. Any other status returns `invalid_state`. **Scope:** `visits:write` · **Plan:** Pro and Enterprise in live mode; every plan in test mode.
Cancel a visit POST
Cancels a visit that is `expected` or `awaiting_approval`, so its pass stops working, and fires `visit.cancelled`. With `notify_visitor` (the default), Agoo tells the visitor on the channels their pass was sent on. Any other status returns `invalid_state`. **Scope:** `visits:write` · **Plan:** Pro and Enterprise in live mode; every plan in test mode.